Awqaty – Terms of Use

• Vendor: The primary account owner who creates, manages, and publishes services.
  
  
• Agent: An individual added under a Vendor’s account to provide specific services or manage bookings.
  
  
• Customer: A user who books a service through a vendor’s shared booking link.
  
  
• Platform: Refers to the Awqaty website and its related web or mobile applications.
  
  

• Vendors are responsible for the accuracy of all information related to their services, schedules, and pricing.
  
  
• Agents operate under the Vendor’s account with permissions defined by the Vendor.
  
  
• Users must not share login credentials or attempt to access another account without authorization.
  
  
• Awqaty may suspend or terminate any account that violates these terms.
  
  

• Vendors can share custom booking links with customers to allow direct appointment reservations.
  
  
• Each appointment is associated with a specific Vendor or an assigned Agent.
  
  
• Vendors and Agents are responsible for maintaining accurate availability and managing schedule changes promptly.
  
  

• All payments made through Awqaty are processed securely via U Payment, supporting KNET, Google Pay, and Apple Pay.
  
  
• Awqaty does not store or process payment card details directly; all transactions are handled through U Payment’s secure gateway.
  
  
• Refunds, if applicable, are subject to each Vendor’s refund policy and U Payment’s terms.
  
  
• Awqaty is not liable for any payment delays, failed transactions, or disputes between Vendors and Customers.
  
  

• Vendors may establish their own cancellation and refund policies.
  
  
• Customers should review the Vendor’s policy before confirming a booking.
  
  
• Awqaty acts solely as a facilitator and is not responsible for any refund-related disputes.
  
  

• Awqaty provides optional integrations with Google Calendar, Google Meet, and Zoom to simplify appointment and meeting management.
  
  
• When connecting these integrations:
  
  
  • Awqaty requests limited access via official APIs to create and manage events or meeting links.
    
    
  • Awqaty does not store or share any personal or sensitive user data from Google or Zoom.
    
    
  • Users can disconnect these integrations at any time through their Google or Zoom account settings.
    
    
• Awqaty complies fully with the Google API Services User Data Policy, including the Limited Use requirements.
  
  
• By using these integrations, you also agree to the respective privacy policies of Google and Zoom.
  
  

• Users agree to provide accurate and complete information when creating accounts or making bookings.
  
  
• Awqaty reserves the right to suspend or remove accounts containing false or misleading data.
  
  

• Users must not misuse the platform, attempt to hack, or exploit any vulnerabilities.
  
  
• Awqaty reserves the right to terminate or restrict access to any user who violates these terms or engages in unauthorized activity.
  
  

• Awqaty provides the platform “as is,” without warranties of any kind.
  
  
• We are not responsible for losses resulting from booking errors, service interruptions, third-party failures, or data loss.
  
  
• To the fullest extent permitted by law, Awqaty disclaims all liability for indirect, incidental, or consequential damages.
  
  

• Awqaty may update these Terms of Use periodically.
  
  
• Continued use of the platform after updates means you accept the revised terms.
  
  

Awqaty – Privacy Policy

• Name, email address, and phone number.
  
  
• Booking details and selected services.
  
  
• Device and usage data to optimize platform performance.
  
  

• Create and manage bookings.
  
  
• Send booking confirmations, reminders, and notifications.
  
  
• Sync events with connected services such as Google Calendar or Zoom.
  
  
• Improve our services and enhance user experience.
  
  

• All data is encrypted during transmission.
  
  
• Access to your information is restricted to authorized personnel only.
  
  
• Payment information is processed securely by U Payment; Awqaty does not store or handle card data.
  
  

• Awqaty accesses only the data required to create, update, or delete calendar and meeting events.
  
  
• This data is never used for marketing or unrelated purposes.
  
  
• You may revoke access at any time from your Google or Zoom account settings.
  
  
• Awqaty adheres to the Google API Services User Data Policy and all related developer requirements.
  
  

• We retain account and booking information only as long as necessary to provide our services or as required by law.
  
  
• When data is no longer needed, it is securely deleted.
  
  

• Access, update, or delete your personal information.
  
  
• Revoke integrations with Google or Zoom.
  
  
• Contact our support team for privacy-related inquiries.